Thursday, December 07, 2006

Symantec fails to make a backup -- customers without protection

Oh the irony, Symantec customers are being told that their anti-virus software can not be updated because they are not able to get their certificates renewed. They can't get their certificates renewed because Symantec lost the capability to renew them during a system upgrade. They can't go back and recover the capability because they failed to make a backup before they started the upgrade process.

Symantec's official response:

"Symantec has identified an issue with a number of new license and maintenance renewal certificates not reaching some channel partners. We are completely focused on resolving this issue as soon as possible and anticipate that everyone still waiting for certificates will receive them by the end of this week.

"In the meantime we are working with channel partners to ensure that the impact on our customers is limited and we have put several processes in place to prevent any similar problems occurring again in the future.

qv: The Guardian

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