Monday, October 08, 2007

Charter Communications Adds Insult to Injury

There are so many ways that my cable provider sucks, that I really couldn't mention them all in a single blog post. I regard my relationship with them as "death by a thousand cuts." They are constantly, slowly, killing me and then sucking the life out of me. They fail to meet expectations in many ways, but one of the ways that they most consistently fail is in providing adequate DNS services to my laptop web client. I frequently try to bring up web pages and have their system say that it can't find the remote web page. 100% of the time I am able to make this same query work on an alternate client which is not using Charter's DNS. Just recently, however, Charter has added insult to injury, by first failing to find the path to a known good server and then offering me Yahoo sponsored advertisements for similarly spelled websites which it assumes I might be looking for.

I type in the well known (to me) http://baby.yanov.com , what I get is:



No, I wasn't looking for any of those other things. No, I didn't mean "YANOU." I wish at least that it would assume I spelled my own name correctly.

I'd use almost any other Internet Service Provider if I thought it would work any better. As someone else pointed out to me, Charter's customer service motto may very well be "They might bitch, but they won't switch."

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3 Comments:

At 10:28 AM, Evan said...

Well said and I feel you pain. What's worse about their DNS service is that they typically revert to backup records. What I mean by that is we've had MANY client websites that have had to switch DNS records to point to a new server. Initially, it all goes as expected. Then inexplicably, about two weeks (not days) later, the local Charter subscribers will get shunted to the OLD address. This has happened so many times now that I have a bit of a routine when calling their technical support to have them "flush the cache."

 
At 8:35 PM, Chris Knox said...

If Charter's DNS is the problem, just switch servers. I have had similar problems with BellSouth's DNS, so now I use 3 DNS entries. The first two are from opendns.com, and the last from BellSouth just in case OpenDNS has problems.

 
At 5:59 PM, Phil Yanov said...

I used to use someone else's DNS because it was recommended to me by Charter's Support person when I called. Some reconfiguration I did lost those old numbers and then Charter worked for awhile. We're back to them being a problem.

 

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