Thursday, October 20, 2005

Now that's customer service!

I pulled this quote from the Ask Dave Taylor website...
There's a $50 charge for immediate assistance, but I guarantee you'll receive a response within two business days...

In theory, you could receive your immediate assistance only three or even five calendar days later.

It sounds a lot like the US Postal Service's "Priority" mail which doesn't guarantee any particular delivery schedule at all. Their marketing material observes that packages are "delivered in an average of 2-3 days to any destination."

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